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Pavel
admin

Joined: 06/28/2001
posts: 1543
Location: United States

Posted: 11/04/2004 5:05:29 PM

Installation: blank screen with In-portal logo problem
If you are experiencing a problem on the 2nd step of the installation (blank screen with In-portal logo) please read below:

We have discovered an installation problem on systems running PHP in safe mode. There is no workaround at this time; we will be happy to install the system for you free of charge - please contact us by opening a support ticket.

We are working on a soltion as quickly as we can, and I except a patch to be available by the end of tomorrow, 11/05.

Thanks!

kostja
admin

Joined: 07/02/2004
posts: 12
Location:

Posted: 11/05/2004 8:11:26 AM

As a temporary workaround to install In-Portal on systems running PHP in safe mode please upload a file named config.php into In-Portal root directory. Make sure that the file is writeable by the server.

The file should contain the following data:

&#91;Database&#93;

DBType = &quot;&quot;

DBHost = &quot;&quot;

DBUser = &quot;&quot;

DBUserPassword = &quot;&quot;

DBName = &quot;&quot;



&#91;Module Versions&#93;

In-Portal = &quot;&quot;

The permanent fix to the problem will be available with the next release which is coming shortly.

Pavel
admin

Joined: 06/28/2001
posts: 1543
Location: United States

Posted: 11/06/2004 7:33:21 PM

More information about this problem:

It occurs on some servers with PHP Safe Mode enabled and a specific configuration of modules.

Besides the config.php workaround above, the PHP memory limit needs to be increased (usually this can be done by adding "php_value memory_limit "16M"" to your .htaccess file). If the installation completes, but you are unable to log in to the admin, look in the database to make sure the table ConfigurationValues has "SessionTimeout" set to something reasonable (more then 60) and "Site_Path" set to your In-portal directory ("/demo/" in for the demo on http://www.in-portal.net/demo/)

Better yet, contact us by opening a support ticket, provide the FTP information and we would be glad to install the system for you.

sunmanx
Member

Joined: 01/31/2005
posts: 2
Location: Afghanistan

Posted: 02/06/2005 4:01:06 AM

Re: Installation: blank screen with In-portal logo problem
Tried 3 different servers and I still get this error.

Dmitry
admin

Joined: 01/05/2002
posts: 1495
Location: United States

Posted: 02/06/2005 4:31:48 PM

Re: Re: Installation: blank screen with In-portal logo problem

sunmanx :	02/06/2005 4:01:06 AM
Tried 3 different servers and I still get this error.

Please open a support ticket under your account. Note, that we would need an FTP access to your In-portal files.

Thank you.

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